At Line Steel, we value the privacy of our technicians and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use the Line Steel Technician App (the “App”).
By using the App, you agree to the terms outlined in this Policy.
1. Information We Collect
To deliver our services effectively, we collect the following types of data:
a. Personal Information
- Full name
- Phone number
- Email address
- Profile photo (if uploaded)
- National ID or other identification (for verification purposes)
- Availability and location (with permission)
b. Job and Performance Data
- Assigned job details
- Job acceptance/rejection records
- Visit time confirmations
- Technician feedback and job completion notes
- Ratings and client feedback
c. Device and Usage Data
- Device model, OS version, and technical diagnostics
- IP address and location data (when enabled)
- App usage statistics and feature interactions
- Crash reports and performance metrics
d. Communications
- Chat logs with clients and admin
- Internal messages and notifications
2. How We Use Your Information
- Create and manage your technician profile
- Assign jobs based on your skills, location, and availability
- Communicate with clients and admin
- Track job progress and completion
- Facilitate navigation to service locations
- Enable real-time support via chat
- Monitor performance and service quality
- Improve app functionality, stability, and user experience
- Comply with legal and regulatory obligations
4. Sharing Your Information
We do not sell or rent your information. We may share it with:
a. Line Steel Admins
To coordinate job assignments, track technician performance, and handle issues.
b. Clients
Technicians’ name, job details, and arrival time may be shared with clients for service execution.
c. Third-Party Services
- Internal Analytics: For job performance reporting
- Compliance and Legal: If required by law or to protect legal rights
5. Location Information
If granted, we may collect real-time location data to:
- Assign jobs based on proximity
- Help navigate to job sites
- Confirm job attendance
- Ensure technician safety
You may disable location sharing at any time from your device settings, but this may affect job assignment capabilities.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure user authentication
- Encrypted communication and storage
- Limited access based on roles and responsibilities
- Regular audits and system monitoring
7. Data Retention
- As long as your technician account is active
- As needed for recordkeeping, regulatory, or contractual purposes
- For a limited time after account termination, unless deletion is requested
8. Your Rights
Depending on your region, you have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account
- Object to or restrict certain processing
- Withdraw consent where applicable
- File a complaint with a data protection authority
To exercise these rights, contact us using the information below.
9. Children’s Privacy
This App is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
11. Contact Us
Line Steel Support Team
Email: contact@line-steel.com
Phone: +20 109 544 1366
12. Changes to This Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you through the App or by direct communication.